Birdeye is a $299–$449/mo platform with annual contracts, $500–$1,500 onboarding fees, and a feature set most practices use 20% of. ReviewEngine is built specifically for healthcare and wellness — done-for-you, month-to-month, starting at $99/mo.
Every number below is sourced from published pricing pages and documented G2/Capterra reviews as of May 2026.
| ReviewEngine | Birdeye | |
|---|---|---|
| Starting Price | $99/mo | $299/mo per location |
| Contract Required | ✓ Month-to-month, cancel anytime | ✗ Annual contract required |
| Setup / Onboarding Fee | ✓ $0 — live in 5 minutes | ✗ $500–$1,500 onboarding fee |
| AI Response Drafts | ✓ Included on all plans | ✗ Requires plan upgrade |
| HIPAA-Safe Responses | ✓ Never confirms patient identity in public replies | ― HIPAA ticketing available; AI not behaviorally trained |
| SMS Review Requests | ✓ Included on Growth & Agency plans | ✗ Mass texting costs extra |
| Setup Time | ✓ Under 5 minutes | ✗ Days to weeks of onboarding |
| Monthly Reports | ✓ Delivered to your inbox, no login required | ― Dashboard-based; manual export required |
| Platforms Monitored | ✓ Google, Yelp, Facebook, Healthgrades, Zocdoc, Psychology Today + more | ✓ 200+ platforms |
| Free Trial | ✓ 14 days, no credit card required | ✗ Demo call required; no self-serve trial |
| Cancellation Policy | ✓ Cancel anytime, one click | ✗ Must cancel 3 months before renewal |
| Behavioral Health Templates | ✓ Built specifically for this vertical | ✗ Generic healthcare — not behavioral health specific |
| Support Quality | ✓ Consistent support at every tier | ✗ Documented post-sale degradation (G2/Capterra) |
These aren't our opinions — they're recurring themes from G2, Capterra, and BBB complaints filed against Birdeye as of 2026.
Birdeye requires cancellation notice 3 months before renewal. Multiple customers documented continued billing after cancellation requests submitted as early as January 2026 — still being charged months later. ReviewEngine cancels the moment you click cancel. No notice period, no exit windows, no surprises on your credit card statement.
Birdeye bundles social scheduling, chatbots, webchat, payments, listings management, and more into every plan. Most healthcare practices use review monitoring and maybe messaging — and pay $299–$449/mo per location for everything else they'll never touch. ReviewEngine is built around reviews — done for you, nothing more.
A recurring pattern across G2 and Capterra: Birdeye's pre-sale attention is strong. Post-sale, multiple reviewers describe "paying for a tool nobody from Birdeye would help me use." Several reviews describe waiting weeks for a response to support tickets after the initial onboarding window closes.
Birdeye offers AI responses, but they are not trained on behavioral health or mental health workflows. For a mental health practice, a response that inadvertently confirms a patient's visit or treatment status in a public reply is a compliance risk. ReviewEngine's AI is trained to never confirm patient identity or visit details in public responses — HIPAA-safe by design.
Birdeye is a legitimate enterprise platform — if you run 20+ locations with a dedicated marketing team, it has tools for you. If you're a 1–5 location healthcare or wellness practice that wants reviews managed without adding work to your week, ReviewEngine is the better fit at a fraction of the price.
At $299–$349/mo per location on the standard plans, a 3-location business on Birdeye's Growth tier runs roughly $1,050/mo before add-ons — plus $500–$1,500 in upfront onboarding fees. Add mass texting, AI responses, and other features and real-world monthly costs often reach $1,200–$1,500/mo. ReviewEngine covers up to 3 locations on the Growth plan for $199/mo, month-to-month, $0 onboarding.
Birdeye monitors 200+ platforms — a number most practices will never need. ReviewEngine monitors the platforms that actually drive patient decisions in healthcare and wellness: Google, Yelp, Facebook, Healthgrades, Zocdoc, Psychology Today, Vitals, RateMDs, Trustpilot, TripAdvisor, and BBB. If you need a specific platform not on that list, contact us — we add sources regularly.
For review management, yes — and we do more of the work for you at a lower price. For social media scheduling, payment processing, and two-way customer messaging, Birdeye has more breadth. ReviewEngine is purpose-built for reviews: monitoring, done-for-you response drafting, SMS review requests, and monthly reporting. If your primary goal is a better online reputation with less work, ReviewEngine wins. If you need a single platform for reviews + payments + social + webchat, evaluate whether the Birdeye price is worth it for your team's capacity.
Birdeye has HIPAA-compliant ticketing infrastructure, but their AI responses are general-purpose — not trained to handle behavioral health, mental health, or sensitive healthcare contexts in public review replies. ReviewEngine's AI is built to never confirm whether someone is a patient, never reference visit details, and draft responses that are empathetic and appropriately vague in public-facing replies. For a mental health practice, substance use treatment center, or therapy group, this distinction is a real compliance consideration.
One click from your dashboard — that's it. No cancellation fee, no notice period, no 3-month exit window. Your account closes at the end of your current billing cycle. We don't make cancellation difficult because we're confident you'll want to stay once you see results. If you leave and return later, there's no penalty or re-onboarding fee.
ReviewEngine does the work for you — at a price that makes sense for your practice.
Starting at $99/mo • No contracts • No credit card to start • Live in 5 minutes
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